We take pride in what we sell. If you receive an item that is not as described simply email us and we will gladly take it back with a simple and pain free process.
If there is an issue with the item and you need to do a return because of it we need to be notified of the issue within 24-48 hours of it being delivered. The item needs to be in the condition that it was in when it was received.
If the issue is a mistake on our part we will cover the return shipping and have it replaced for another one or refunded. We ONLY send a return label to you for your return shipping if we accidentally send you the wrong item, which shouldn't never happen.
If the issue is simply that you changed your mind and do not like the item, simply send it back within 14 days (We will still need to be notified prior to a return sent) and we will either:
1. Issue a refund of the original purchase price minus any additional shipping and payment fees (3% standard and 6% for Sezzle/AfterPay processed payments) or
2. Offer store credit e-gift card in the amount of the original purchase price minus any shipping that is not free shipping. Gift cards never expire.
You must send your return/exchange back to us within 2 business days of initiating the request.
Order Cancellations will be charged a 3% fee for a standard card payment or a 6% fee for sezzle/afterpay payments. If the order has shipped using any shipping other than the free shipping option, the shipping fee will not be refunded. If you need to cancel your order shortly after placing it, sometimes we can refund your card payment in full before it has fully processed without a fee. This is because once these charges process in full, the banks do not refund the fees to us for your transaction so we cannot refund that fee as well. It the payment has already processed then it will be deducted the processing fee associated with it. This does not apply to Sezzle/AfterPay cancellations, they will always be deducted their payment fee as it does not get refunded. This does not matter if the order was placed 2 minutes ago or 2 days ago. They do not refund their payment fee charged to us for offering their services to you for your order so we can not refund it. Please make sure you want the item before you purchase it.
Returns on Custom knives may incur a 10% restocking fee. There are a lot of fees and shipping costs involved in getting these items to you and with that we cannot cover it on these items.
We must be notified prior to a return being shipped back. Once we receive the item we will issue the appropriate return or exchange as long as it is still New.
Exchanges: Note: If you are wanting to exchange your order for something else and the order has already shipped to you, we must receive it back before sending you your exchange. If you purchase what you want as the exchange via our website instead of contacting us about an exchange process, the order you send back will be processed as a return and fees will apply. (If the item you are exchanging for costs less than the original item you purchased, you will receive store credit for the difference. If you are wanting a partial refund for the difference, you will be charged the normal 3-6% fee on the difference, just like a return.)
If the item has been USED at all there are NO returns. If the item has been damaged there are NO returns. There are no exceptions for used and damaged items. If you send us back a USED & Damaged item we will send it back to you.
If the item has been carried there will be up to a 30% restocking fee. If the item is in the same condition as we sent it to you (new/unused/uncarried) then there is no restocking fee, only a payment/shipping fee as mentioned above.
Send your return back inside of a shipping BOX. Please DO NOT send your item back inside of a bubble mailer or bag. If you do so we may deduct a fee if the item is damaged in transit from improper care prior to shipping. DO NOT send your item back with a shipping label attached to the manufactures box. Doing so will result in a fee charged for having to replace the box, if we even can. If we cannot get a replacement for your damaged item from your improper care of return shipping we may at our discretion send the item back to you and not accept any return.
Please insure your item for full value that you are sending back to us as sometimes items get lost/damaged in transit by the carriers. We DO NOT cover any damage or lost shipments from the return shipping back to us.
Habitual Returns/Cancellations will result in the Customer not being able to place orders in the future.
(Failure to abide by our policies will result in us not allowing you to purchase from our website in the future)
Please feel free to call or email with any questions at any time.
