Custom Knife Factory Small Velcro Patch : Kwaiback
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This is a small velcro backed patch that measures approximately 1.25 inches long.
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We take pride in what we sell. If you receive an item that is not as described simply email us and we will gladly take it back with a simple and pain free process.
If there is an issue with the item and you need to do a return because of it we need to be notified of the issue within 24-48 hours of it being delivered. The item needs to be in the condition that it was in when it was received.
If the issue is a mistake on our part we will cover the return shipping and have it replaced for another one or refunded in full. If this is an exclusive 1 item piece we can issue a store credit or a full refund.
If the issue is simply that you changed your mind and do not like the item, simply send it back within 14 days and we will either:
1. Issue a refund of the original purchase price minus any additional shipping and payment fees (3.4% standard and 6% for Sezzle/AfterPay processed payments) or
2. Offer store credit e-gift card in the amount of the original purchase price minus any shipping that is not free shipping. Gift cards never expire.
Order Cancellations will be charged a 3.4% fee for a standard card payment or a 6% fee for sezzle payments. If the order has shipped using any shipping other than the free shipping option, the shipping fee will not be refunded. If you need to cancel your order shortly after placing it, sometimes we can refund your card payment in full before it has fully processed without a fee. It the payment has already processed then it will be deducted the processing fee associated with it. This does not apply to Sezzle/AfterPay cancellations, they will always be deducted their payment fee as it does not get refunded.
We must be notified prior to a return being shipped back. Once we receive the item we will issue the appropriate return or exchange as long as it is still New.
If the item has been USED at all there are NO returns. If the item has been damaged there are NO returns. There are no exceptions for used and damaged items. If you send us back a USED & Damaged item we will send it back to you.
If the item has been carried there will be up to a 30% restocking fee.
Send your return back inside of a shipping BOX. Please DO NOT send your item back inside of a bubble mailer or bag. If you do so we may deduct a fee if the item is damaged in transit from improper care prior to shipping. DO NOT send your item back with a shipping label attached to the manufactures box. Doing so will result in a fee charged for having to replace the box, if we even can. If we cannot get a replacement for your damaged item from your improper care of return shipping we may at our discretion send the item back to you and not accept any return.
Please feel free to call or email with any questions at any time.
Habitual returns/cancellations will be denied future services at our discretion.