Custom Knife Factory Small Velcro Patch : Kwaiback
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This is a small velcro backed patch that measures approximately 1.25 inches long.
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We take pride in what we sell. If you receive an item that is not as described simply email us and we will gladly take it back with a simple and pain free process.
If there is an issue with the item and you need to do a return because of it we need to be notified of the issue within 24-48 hours of it being delivered. The item needs to be in the condition that it was in when it was received.
If the issue is a mistake on our part or a defect we will cover the return shipping and have it replaced for another one or refunded in full. If this is an exclusive 1 item piece we can issue a store credit or a full refund.
If the issue is simply that you changed your mind and do not like the item, simply send it back within 14 days and we will either:
1. Issue a refund of the original purchase price minus any shipping and payment fees (3.4% standard and 6.5% for sezzle processed payments) or
2. Offer store credit e-gift card in the amount of the original purchase price minus any shipping that is not free shipping. Gift cards never expire.
Order Cancellations will be charged a 3.4% fee for a standard card payment or a 6.5% fee for sezzle payments. If the order has shipped using any shipping other than the free shipping option, the shipping fee will not be refunded.
We must be notified prior to a return being shipped back. Once we receive the item we will issue the appropriate return or exchange.
If the item has been USED at all there are NO returns.
If the item has been carried there will be a 10% restocking fee.
Please feel free to call or email with any questions.