Civivi Knives Rustic Gent Lockback G10 and Carbon Fiber Damascus

We take pride in what we sell.  If you receive an item that is not as described simply email us and we will gladly take it back with a simple and pain free process.

If there is an issue with the item and you need to do a return because of it we need to be notified of the issue within 24-48 hours of it being delivered. The item needs to be in the condition that it was in when it was received. 

IMPORTANT: When shipping the item back to us, if you are using USPS, add the signature on delivery option that way it gets hand delivered to someone at the shop and gets signed for. If using UPS or FedEx you do not need to do signature as they deliver everything inside anyways. Make sure to have insurance on your items on the return shipment. If they get damaged along the way back to us, lost, or misdelivered we are not responsible, this is why insurance is important.

If the issue is a mistake on our part we will cover the return shipping and have it replaced for another one or refunded. We ONLY send a return label to you for your return shipping if we accidentally send you the wrong item, which should never happen. 

If the issue is simply that you changed your mind and do not like the item, simply send it back within 14 days of the item being delivered (We will still need to be notified prior to a return being sent) and we will either:

     1.    Issue a refund of the original purchase price minus any additional shipping and payment fees (6% processing fee) or

     2.   Offer store credit e-gift card in the amount of the original purchase price minus any shipping that is not free shipping. Gift cards never expire.

You must send your return/exchange back to us within 2 business days of initiating the request. 

Order Cancellations will be charged a 6% payment/processing fee. If the order has shipped using any shipping other than the free shipping option, the shipping fee will not be refunded. If you need to cancel your order shortly after placing it, sometimes we can refund your card payment in full before it has fully processed without a fee. This is because once these charges process in full, the banks do not refund the fees to us for your transaction so we cannot refund that fee as well. If the payment has already processed then the processing fee associated with it will be deducted from your refund given. This does not apply to Sezzle/AfterPay cancellations. They automatically/instantly deduct their payment fee and it does not get refunded. This does not matter if the order was placed 2 minutes ago or 2 days ago. They do not refund their payment fee charged to us for offering their services to you for your order so we can not refund it. Please make sure you want the item before you purchase it. 

Returns on Custom knives may incur a 10% restocking fee. There are a lot of fees and shipping costs involved in getting these items to you and with that we cannot cover it on these items. 

We must be notified prior to a return being shipped back. Once we receive the item we will issue the appropriate return or exchange as long as it is still New. 

Exchanges: Note: If you are wanting to exchange your order for something else and the order has already shipped to you, we must receive it back before sending you your exchange. If you purchase what you want as the exchange via our website instead of contacting us about an exchange process, the order you send back will be processed as a return and fees will apply. (If the item you are exchanging for costs less than the original item you purchased,  you will receive store credit for the difference to use in the future.)

Our return window is 14 days after being delivered. If the item is outside of our return window there are NO returns. If the item has been USED at all there are NO returns. If the item has been damaged there are NO returns. There are no exceptions for used and damaged items or items outside of our return window. If you send us back a USED or DAMAGED item we will send it back to you. 

If the item has been carried there will be up to a 30% restocking fee. If the item is in the same condition as we sent it to you (new/unused/uncarried) then there is no restocking fee, only a payment/shipping fee as mentioned above. 

If the item (box and contents) smells of cigarette smoke when we receive it back there will be an additional 3% fee for odor removal.

Send your return back inside of a shipping BOX. Please DO NOT send your item back inside of a bubble mailer or bag. If you do so we may deduct a fee if the item is damaged in transit from improper care prior to shipping. DO NOT send your item back with a shipping label attached to the manufactures box. Doing so will result in a fee charged for having to replace the box, if we even can. If we cannot get a replacement for your damaged item from your improper care of return shipping we may at our discretion send the item back to you and not accept any return.

Please insure your item for full value that you are sending back to us as sometimes items get lost/damaged in transit by the carriers. We DO NOT cover any damage or lost shipments from the return shipping back to us. 

Habitual Returns may result in a 10% restocking/processing fee to cover the costs of shipping items back and forth. 

(If you are having an issue with an item that is OUTSIDE OUR RETURN PERIOD, please contact the Manufacturer for an RMA for warranty. If you do not know how to do this, we would be more than happy to help guide you into getting an RMA started and the issue resolved.)

To initiate a return:

Click the profile icon in the top right of the website, or go here: https://shopify.com/51788579006/account , and then request a return by doing these steps below.

1. Log in to your account:

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the return so we see.

5. Click Request return. If your return request is approved, then you receive an email with shipping instructions. After the product is returned, you receive a refund/replacement within 2 business days.

Please feel free to call or email with any questions at any time. Also, keep in mind we can waive any card processing fees at any time for established/repeat customers.