Satin Pup

We take pride in what we sell.  If you receive an item that is not as described simply email us and we will gladly take it back with a simple and pain free process.

If there is an issue with the item and you need to do a return we need to be notified of the issue within 24-48 hours of it being delivered and the item needs to be in the condition that it was in when it was received. 

If the issue is a mistake on our part we will cover the return shipping and have it replaced for another one or refunded in full. If this is an exclusive 1 item piece we can issue a store credit or a full refund.

If the issue is simply that you changed your mind and do not like the item, simply send it back within 14 days and we will either:

     1.    Issue a refund of the original purchase price minus shipping or   

     2.   Offer store credit in the amount of the original purchase price minus shipping. 

We must be notified prior to a return being shipped back. Once we receive the item we will issue the appropriate return or exchange.

If the item has been USED at all there are NO returns.

If the item has been carried there will be a 10% restocking fee.

Please feel free to email with any questions.